APP POLICY FOR BDCOM ONLINE LTD.

Last updated: October 22, 2025

BDCOM Online Ltd. we built the BDCOM App as a free mobile application to provide internet and ICT-related services for its valued customers. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app or related services.

Please read this Privacy Policy carefully before downloading, accessing, or using the BDCOM app. If you do not agree with the terms of this Privacy Policy, please do not use our services. By using the app, you agree to the collection and use of your information as described in this policy.

Information We Collect

BDCOM Online Ltd follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

PRIVACY POLICIES

When you use our app, we may collect both personal and non-personal information about you. This may occur when you register for services, interact with app features, or make payments. Currently, the BDCOM app does not require new user registration, but this may change in future versions.

Information may be collected directly from you or automatically through device interactions or third-party integrations. We only collect information if you consent to it. By using our services, you authorize BDCOM to collect, use, and disclose your data in accordance with this policy. You may withdraw consent at any time as permitted by law.

Consent

Consent may be implied or expressly obtained, depending on the type of information and legal requirements. Your continued use of our services indicates your acceptance of this Privacy Policy and your consent to the collection, use, and disclosure of your information.

If you choose to withdraw consent, certain services or functionalities may become unavailable as they depend on specific information to operate properly.

Purposes of Collection, Use, and Disclosure

We collect and use your information to ensure smooth app functionality and to deliver personalized and efficient services. Specifically, your information may be used for the following purposes:

  • To operate core app functionalities.
  • To verify and manage your internet connection and account information.
  • To process monthly payments and maintain billing history.
  • To provide emergency or temporary internet connectivity support.
  • To enable router login, connection speed tests, and related performance features.
  • To manage available internet packages, pricing, and renewal dates.
  • To update user profiles (including optional profile photos).
  • To send important notices, announcements, or referral information within the app.

These purposes may involve processing by BDCOM or authorized third-party service providers under strict confidentiality agreements and data protection standards.

Personal Information

The BDCOM app may request access to or store your contact information (such as user ID and mobile number), personal details (such as name, address, and location), and profile picture (if uploaded). We collect this data solely to enhance your experience and provide seamless connectivity and customer service.

We do not sell, rent, or share your personal information with third parties for commercial gain. We only disclose personal data when required by law or to comply with legitimate legal processes.

The app may request permissions such as CAMERA and WRITE_EXTERNAL_STORAGE to allow you to upload or update your profile picture. These permissions are optional and requested only when necessary.

App Permissions and Video Calling Feature

The BDCOM app includes a WebView-based video calling feature that enables real-time communication between users. To ensure this feature functions properly, the app may request access to the following device permissions:

  • RECORD_AUDIO – Used to capture your voice during audio or video calls.
  • MODIFY_AUDIO_SETTINGS – Used to control speaker, microphone, and volume settings during calls.
  • VIBRATE – Used to provide vibration alerts for incoming or ongoing calls.
  • FOREGROUND_SERVICE – Used to keep the video calling service active while the app is running in the background.
  • RECEIVE_BOOT_COMPLETED – Used to restart or maintain necessary background services (such as call notifications) after the device reboots.

These permissions are used solely for enabling call-related features and notifications. BDCOM does not record, transmit, or store your audio or video data unless required for debugging or service stability with your explicit consent.

You can manage or revoke these permissions at any time through your device’s system settings; however, doing so may disable certain functionalities such as video or audio calling.

Legal Disclaimer

We may disclose your personal information if required by law or in good faith that such action is necessary to comply with legal obligations, protect our rights, or respond to lawful requests by public authorities.

Children’s Privacy

The BDCOM app is not intended for use by children under 12 years of age. We do not knowingly collect personal data from children under 12. If we become aware that a child has provided us with personal information, we will promptly delete it. Parents or guardians who believe their child has provided such data may contact us to request removal.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. You are encouraged to review this page regularly for the most current version. Updated policies will take effect immediately upon posting on this page.

Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, please contact us:
Email: office@bdcom.com
Website: www.bdcom.com
Address: BDCOM Online Ltd., JL Bhaban (5th floor), House # 1, Road # 1, Gulshan Avenue, Gulshan-1, Dhaka - 1212, Bangladesh